David Ducheyne has more than 25 years of experience in HR and business. He is the founder of otolith, an advisory practice that helps organizations and leaders with the people side of strategy execution. More info on www.otolith.be
He is also the founding president of the Belgian Association of HR Professionals, hrpro.be.
Finally, he is an avid blogger and is the author of books on “customization of work” and “sustainable Leadership”.
Connecting Employee Experience and Customer Experience
Many organisations make it difficult for people to perform well.
They still focus too much on efficiency but should give more attention to the experience of both employees and customers.
Getting rid of bad habits, incorporating insights about human behaviour into the design of organisations, improving leadership… There are many levers but no quick fixes.
In this workshop, David presents an approach to experience design, linking customer and employee experience.